Terms and conditions
Last updated September 2026
Our standard
We make it our priority to clean every garment, pair of shoes, handbag and household item to the highest standard we can. The utmost care is given to each individual item.
Items are accepted at the customer’s own risk
All items are cleaned at the customer’s own risk. We cannot take responsibility for damage that was present before an item was given to us, and we do not issue payment for items damaged before we received them.
Stains
We cannot guarantee that every stain will come out. If you ask us to attempt a difficult stain we will try, but that work is carried out at your own risk and we will not be liable for damage arising from it.
What cleaning can do to fabric
We use all reasonable care, but we cannot accept responsibility for colour loss, colour fading, colour transfer, discolouration, shrinkage, an item losing its shape, materials stiffening or becoming brittle, wrinkling during drying, or other outcomes that cannot be foreseen before cleaning begins.
If we have a concern about an item
If we have any concern about the colourfastness, age, weakness or general condition of an item, we will contact you and ask for your approval before going ahead. If we cannot reach you in reasonable time, we may return the item uncleaned with a full refund.
Refunds
If you are not satisfied with the standard of our work, we will refund the price of the service.
Raising a problem
If you are unhappy with the quality of the service, please tell us within 24 hours of collecting your items, either by telephone or by coming into the shop, so that we can look into it. If we are closed during that period, the next day we are open is fine.
Damage
Where an item is proven to have been damaged through our negligence, our liability will not exceed four times our cleaning charge for that item, regardless of its brand or condition.
Lost items
Where an item is proven to have been lost through our negligence, we will pay its market value at the time of loss, taking account of the item’s age and condition. Settlement can take up to 90 days depending on the value of the item.
Your legal rights
Nothing in these terms removes or limits your statutory rights as a consumer under UK law.
Prices and services
All services are subject to availability, and prices may change. Prices shown on this website are starting points; the price for your item is confirmed at the counter.
Changes to these terms
We may update these terms from time to time. The version published on this page is the one that applies.
Contact
Please call the shop or come in and speak to us.
Purley Dry Cleaners, 11 High Street, Purley, Surrey CR8 2AF.
Telephone 07344 792879.
Open Monday and Tuesday, Thursday and Friday 8am to 6pm, Saturday 9am to 5pm.
Closed Wednesday and Sunday.